HP LaserJet Enterprise Flow MFP M830 Error Codes List

CodeDisplayDescriptionRemedy
30.01.4930.01.49Scanner inverter fan error.1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then check the scanner wire-harness connectors and the scanner power supply fan. 3. If the error persists, replace the scanner power supply, the scanner power supply fan, or the SCB.
30.01.5030.01.50Internal SCB error.1. Turn the product off, and then on again. 2. If the error persists, replace the SCB.
30.03.1430.03.14A non-fatal error has occurred. A scanner EEPROM (NVM) error has occurred.This is an informational message, and no action is required.
30.03.2030.03.20The copy processor board firmware cannot communicate with the PCA on the optical assembly.1. Turn the product off, and then on again. 2. Verify that the FFC cables between scanner and the SCB are connected. 3. Replace the scanner.
30.03.2230.03.22The scan module cannot see the illumination module, or marginal illumination. The optical assembly is not parked under the calibration strip.1. Turn the product off, and then on again. 2. Upgrade the firmware. 3. Check the service event log for other scanner errors, and then resolve those errors. 4. Check the scan module FFC connection. 5. Replace the scanner. 6. If the error persists, please escalate this problem to your Global Business unit.
30.03.2330.03.23The calibration stitching label shifted or there are bad sensors in the scan module.1. Turn the product off, and then on again. 2. Upgrade the firmware. 3. Replace the scanner.
30.03.3030.03.30The SCB cannot communicate with the flatbed scanner motor.1. Turn the product off, and then on again. As the product turns on, verify that the scan head moves. 2. Verify that the drive belt is in the correct position. 3. Check for a red LED illuminated on the scanner motor. 4. Check the cable connection to the SCB. 5. Replace the scanner.
30.03.4530.03.45Scanner control board (SCB) firmware assertion failure. SCB firmware assert controls the scan head motor.1. Turn the product off, and then on again. 2. Upgrade the firmware. 3. Replace the SCB. 4. Replace the scanner assembly.
31.01.0231.01.02 Jam in document feeder‘Jam in document feeder’ occurs when a page is picked, but gets jammed somewhere inside the document feeder.1. Check the ADF float to verify it is properly positioned a. Push on the float. If properly installed it should spring back. If it does not, verify the latch at the top is snapped into position. b. Check the location of the small Mylar tabs. If the tabs are blocking the paper path, push gently on the tab to place it in the proper position behind the white foam reflector 2. If the 30.01.02 message cannot be cleared, a sensor might still be blocked by a piece of paper. There are two other sensors used to detect media jammed in the document feeder. Continue with the following troubleshooting. Troubleshooting the internal jam sensors There are two other sensors that need to be checked when a 31.01.02 is persistent. The feed sensor is located in the paper path just before the ADF float. The exit sensor is located just after the ADF float. A business card can be used to “flush” the area around the sensors to determine if a scrap of paper or possibly a paper clip is causing a false jam indication. If either sensor is found defective, the ADF must be replaced. a. Open the ADF top cover and insert a business card from above to clear the feed sensor. b. Insert a business card from below to clear the exit sensor.
31.01.0331.01.03 Document feeder pick errorThe document feeder pick (or mis-pick) error occurs when a page cannot be fed from the input tray.1. Verify that the roller assembly and separation pad are installed correctly. a. Open the top cover of the ADF. b. Push down on the separation pad, and then release it. It should spring back up. If it does not, the spring might be missing. NOTE: The separation pad assembly is mounted to a spring loaded paper access guide, which also moves when pushed down. c. Close the ADF top cover while observing the roller assembly. It will fall against the separation pad, and then pop up when the ADF initializes. 2. Clean the separation pad and rollers. Use a soft, lint-free cloth moistened with water to clean the two rollers and the separation pad. 3. Print a Supplies Status page and verify the remaining life of the Document Feeder Kit. if the remaining life is less than 10%, explain to the customer that the rollers and separation pad are consumables and need to be replaced every 90K pages. 4. Check the stack height in the tray. If the stack height is greater than 7 mm (0.28 in), the originals might get jammed under the feed guides. 5. Verify that the feed guides are not pushed too tightly against the input stack. 6. Check the operation of the registration sensor flag. a. Open the top cover and locate the sensor flag. b. Push down on the flag, and then release it. It should spring back into position. If it does not spring back into position, replace the ADF. c. Close the top cover. 7. Check the input tray. If the clear plastic edge of the input tray is always illuminated with green light, even without paper in the tray, proceed with the following troubleshooting steps. Troubleshooting the internal jam sensors The green LED in the input tray is always on, even when no paper is present. This condition will cause the ADF to continue to pick, even after all the pages have left the input tray. a. Check the ADF ground wire connection at the rear of the scanner. b. If the ground wire is in contact with the CN10 connector test point of the SCB, loosen the screw and move the wire away from the CN10. If the ground wire contacts the CN10 connector test point of the SCB, the formatter will be damaged, resulting in a persistent (will not clear) 31.01.03 document feeder pick error. NOTE: The formatter will have to be replaced. The grounding of the test point results in damage to a component on the formatter, which results in a loss of 3.3v to the SCB.
31.03.3031.03.30The document feeder pick motor is not turning.1. Verify that the paper meets the product specifications. 2. Make sure that the input tray is not overloaded. 3. Check the event log for document feeder errors, and then resolve any errors first. 4. Open and close the top cover to see if the pick motor turns without posting this error. If the motor turns, then the motor is good. 5. Verify that the motor cables are connected. 6. Reseat the document feeder to the SCB. 7. Replace the document feeder.
31.03.3131.03.31The document feeder pick motor is not turning.1. Verify that the paper meets the product specifications. 2. Make sure that the input tray is not overloaded. 3. Check the event log for document feeder errors, and then resolve any errors first. 4. Verify that the motor cables are connected. 5. Reseat the document feeder to the SCB. 6. Replace the document feeder.
31.03.3231.03.32The document feeder deskew motor is not turning.1. Verify that the paper meets the product specifications. 2. Make sure that the input tray is not overloaded. 3. Check the event log for document feeder errors, and then resolve any errors first. 4. Verify that the motor cables are connected. 5. Reseat the ADF to SCB cables. 6. Replace the document feeder.
31.08.A131.08.A1An initialization occurred after an abnormal product shutdown.No action necessary.
31.08.A231.08.A2A normal shutdown has occurred.No action necessary.
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